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Role Description

The Regional Account Manager is responsible for meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro (vendor) base. As the primary business consultants to TKWW’s vendors, the Regional Account Manager is responsible for developing a consultative relationship with a small set of priority accounts. The goal of this relationship is to provide proactive coaching and development with regard to TKWW services to help paying vendors stay on track and see success with our platforms and services, ultimately meeting and exceeding business goals.

Responsibilities

• Build relationships with key Vendor contacts & consult proactively with Vendors in the SMB/Mid-Market space on how to achieve the best possible results with TKWW products and services.
• Maintain ownership and accountability of a regional/territory based book of business to achieve monthly ACV targets.
• Directly own Vendor retention by managing manual and auto renewals, handling requests to cancel or downgrade TKWW services.
• Champion Vendor sentiment by conducting proactive outreach to assigned book/territory at assigned intervals.
• Conduct assigned Regional Account Onboarding to ensure new Vendors start their relationship with TKWW on the right foot.
• Share and be “the voice of the vendor” to improve vendor satisfaction and retention.
• Remain 100% compliant with all data, record-keeping, and reporting requests.
• Consistently meet or exceed stated performance expectations for work quality, quantity, and impact.
• Other projects/duties as assigned.

Qualifications

• 3-5 years of experience in a consultative renewal/retention/expansion/cancellation experience in a SaaS or similar environment.
• Can articulate consistent and proven performance against revenue goals and customer performance targets.
• Experience owning a smaller, higher revenue/higher impact book of business.
• Comfortable with direct accountability for individual and customer outcomes.
• Proven influencing and problem-solving skills.
• Excellent written, verbal, and virtual/in-person communication & presentation skills.
• Thrives in a high-paced and highly collaborative team environment.
• Consulting and coaching experience with small, medium-sized businesses.
• Quantitative and analytical skills.
• Comfortable with change, ambiguity, and decision-making with incomplete information.
• Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound expansion sales calls.

Benefits

• Flexible vacation.
• Generous parental leave.
• Holistic offerings to support employees' mental wellbeing, physical health, and financial planning.
• Engaging perks and discounts.
• Support for growth, development, and happiness of our people.