• The Program Director will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/ timezones (APAC, EMEA, North America) • Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines. • Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams. • Documenting program and customer progress and financial performance of the client program. • Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to develop new, customer value-driven solutions. • Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities. • Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders. • Develop resource utilization and planning tools for program and portfolio management. • Implement established program management processes, dashboards, templates, policies, and metrics. • Lead timely resolution of key issues, decisions, escalations, and risks. • Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs. • Review, understand, and ensure the Quvia team adheres to the contract and client's agreements.