• Provide comprehensive direct and indirect patient care services across home, office, and hospital environments • Ensure patients receive appropriate goods and services in an efficient and satisfactory manner • Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients • Set up and fit PAP patients with appropriate equipment and masks • Conduct patient follow-up calls and visits to ensure optimal care outcomes • Communicate instructions and processes to patients in a professional, informative, and appropriate manner • Contact clinical support when urgent patient needs are identified during home visits • Perform routine preventative maintenance checks and simple repairs per company policy and manufacturer guidelines • Troubleshoot equipment failures with patience and professionalism • Report equipment hazards and product incidents in accordance with company policies and procedures • Maintain working knowledge of current Respiratory Programs and HME products and services • Complete all required company, insurance, and government paperwork accurately and timely