American Red Cross

We prevent and alleviate human suffering in the face of emergencies.

Associate Technical Product Manager

Technical Product ManagerTechnical Product ManagerFull TimeRemoteTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Maryland + 4 moreAll locations: Maryland, Massachusetts, Pennsylvania, Virginia, Washington

Posted

2 days ago

Salary

$100K - $120K / year

Bachelor Degree4 yrs expEnglishJavaPython

Job Description

• As part of the Innovation team, ideate and evaluate technology, industrial/physical automation, and AI opportunities in helping our Biomedical Services mission area delivery. • Document the business cases that can be used to initiate technology and AI projects. • Drive rapid experimentation by quickly translating ideas into user stories, UX mockups, and functional prototypes to validate desirability, feasibility, and user desirability in our Biomedical Services Test Kitchen. • Build lightweight proofs of concept using low/no-code approaches when appropriate to accelerate validation and reduce time-to-learning. • Partner closely with engineers and stakeholders to keep prototypes moving from concept to working demo—removing blockers and ensuring clear next actions. • Help maintain a roadmap of all active projects with high-level timelines tracking project/portfolio performance metrics to monitor business value over time. • Work with our employees, contractors, and volunteers to coordinate the daily task and status of work within the Innovation team. • Learn and understand business processes and technical requirements for the development of solutions. • Work closely with clients to analyze the current and future direction of technology and data science to meet business goals. • Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions. • Prepare communications and make presentations related to your work. • Educate clients about the software and project lifecycles and the business roles. • Facilitate problem resolution between IT and the business, as needed. • Represent, champion and balance client interests within IT. • Provide training and guidance to other staff. • Perform testing of the product at the site and remotely. • Log bugs and work with the developers for resolving the issues. • Drive user testing with field resources to check if the product works as desired from user point of view. • Frequent visits to the site to build relationships with the field teams and understand user pain points.

Job Requirements

  • Education: Bachelor's degree in Computer Science, Information Systems, Mechanical Engineering, Robotics, or related field preferred.
  • Experience: Minimum 4 years of related experience in the Technical Product Management space or equivalent combination of education and related experience preferred.
  • Skills & Abilities: o Recent coding experience required, ideally with HTML, CSS, and an object-oriented programming language, e.g. Python/Java/C#/C++.
  • Demonstrated ability to rapidly prototype solutions (e.g., wireframes/mock UI, clickable prototypes, or functional proofs of concept) and iterate based on stakeholder/user feedback.
  • Comfortable working in ambiguity with a test-and-learn approach—able to define assumptions, run quick validations, and communicate results and tradeoffs.
  • Strong verbal and written communication skills.
  • Strong technical aptitude and interest in emerging and AI technologies.
  • Evangelist and practitioner of agile and user centered design principles.
  • Strong attention to detail.
  • Travel: Occasional travel may be required to Johnstown, PA once a month and to other Red Cross sites as needed.

Benefits

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO: Starting at 19 days a year; based on type of job and tenure
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with up to 6% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

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