In This Role

As a Research Operations Program Manager, you will help build and scale global programs that strengthen the impact of a world‑class UX Research organization. You’ll streamline operations, connect people and tools, and remove barriers so researchers can focus on high‑impact work. This role requires an AI‑first mindset—leveraging automation, copilots, and agent‑based workflows to improve operational efficiency across research programs.

You will thrive here if you are highly organized, resourceful, comfortable with ambiguity, and skilled at coordinating multiple programs simultaneously. Your work will enhance operational excellence, governance, tooling, knowledge management, and communications across the research ecosystem.

Key Responsibilities

Program & Project Management

• Manage operational processes for Experience Reviews, Audits, and Customer Programs.
• Oversee intake and scheduling for research‑related events.
• Maintain metrics, reporting mechanisms, and research‑related data (Excel, dashboards).
• Drive multiple initiatives concurrently in a fast‑moving environment.

Governance & Compliance

• Research, update, and maintain governance frameworks and SOPs related to legal, procurement, privacy, and operational policies.
• Maintain process documentation across cross‑functional partnerships.
• Partner with procurement to ensure vendor compliance with security, privacy, and legal standards.

Tool Management

• Manage licensing, access, best practices, and compliance for the research tool stack (e.g., UserTesting, dscout, Qualtrics, Respondent.io, Tango).
• Maintain AI/agent tooling used across the team.
• Identify, pilot, and scale automation opportunities (e.g., intake automation, tagging, synthesis, reporting).
• Create dashboards to report on tool usage and research data.

Knowledge Management

• Organize, update, and distribute research best practices, templates, and guides.
• Audit and maintain SharePoint research repositories, ensuring standardization and metadata quality.
• Maintain researcher handbook resources and internal/external research insights sites.

Communications

• Ensure research insights reach key stakeholders through newsletters, SharePoint updates, and Teams channels.
• Build monthly newsletters and support structured communication channels.

Onboarding & Offboarding

• Manage researcher access, tool provisioning, and SharePoint permissions as part of standard onboarding/offboarding workflows.

Required Qualifications

Candidates must have 2+ years of experience in the following:

• Research operations, user research, or related operational roles
• Strong project management with the ability to manage multiple initiatives at once
• Excellent communication and stakeholder management skills
• Proven ability to work independently, embrace ambiguity, and deliver organized results

Preferred Qualifications

• Experience with common research platforms (UserTesting, Qualtrics, participant recruitment services, etc.)
• Experience working within enterprise technology or high‑growth environments
• Background in UX research, insights, or related research fields
• Experience building or iterating on AI assistants/agents and workflows
  • Prompting, evaluation, guardrails, human‑in‑the‑loop processes
• Ability to leverage internal AI tools and enterprise copilots for documentation, communications, repository hygiene, and workflow acceleration
• Familiarity with AI vendor tools (e.g., Marvin, Outset.ai, ListenLabs) and ability to evaluate them for privacy, security, and compliance
• Demonstrated AI‑first mindset—actively using AI to improve operational efficiency and research impact