Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

As the leader in delivering an elite and differentiated service experience, the role will be responsible for leading one of our Client Success Pods for our Master’s club level advisors which represent the top 5% of LPL’s advisors. The Client Success Pod brings together service, case management and a client experience manger into one dedicated team with leverage points to supervision, relationship management and marketing to provide a differentiated level of service and enhance the client experience

Responsibilities:

• Lead a pod of dedicated service professionals, service manager, and case management supporting 200 of our Master’s level financial advisor practices.  Includes day-to-day oversight of the holistic experience for each firms that the Pod supports.
• Serve as primary point of contact for complex cases and escalations for firms assigned to a pod and ensure they are addressed in a timely manner and with high accuracy.
• Work with cross functional leadership teams to partner in resolving friction items and identify continuous improvement opportunities to increase ease of doing business.
• Utilize and maintain a client-level performance dashboard, including Net Promoter Score, Pod optimization metrics, case resolutions and response times, continuous improvement opportunities identified for the firm, and overall retention which either meet or exceed goals set.
• Target 25% of time will be spent on proactive outreach campaigns for identified firms (reducing items not in good order (NIGO), specialized training, etc.), 75% of the time will be spent on reactive day-to-day case escalations, problem solving and team/individual check-ins either via the phone or email.
• Utilize key metrics and reporting to proactively identity trends within the pod and individual firms.
• Review quarterly survey results and build action plans around “at-risk” firms, use survey results to educate pod team and improve performance where needed.
• Work with leadership team to identify and execute professional development opportunities for all pod staff.
• Resolve performance and staffing issues and quickly escalate any risks and concerns to leadership

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Minimum of 3 years’ experience in the finance industry with strong background in service, operations or compliance
• Bachelor’s degree or 2+ years of college level courses with commensurate financial services work experience
• Series 7 required or obtained within 90 days.

Core Competencies:

• Finance industry experience required, with focus on customer facing roles and organizations
• Experience working in service and/or supervisory teams within a broker-dealer or custodian
• An entrepreneurial mindset that supports continuous improvement and innovation.
• Ability to multi-task, work on multiple priorities, work independently and as a team in an ambiguous and dynamic environment
• Professional demeanor with strong written and verbal communication
• Organized and strong problem-solver

 

Pay Range:

$97,528-$162,547/year

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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