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Role Description

As a Professional Services Operations Specialist, you will support Professional Services leadership and delivery teams by running key operational rhythms, maintaining accurate operational data, and producing reporting that enables informed decision-making. You will help ensure projects are staffed effectively, internal workflows run smoothly, and operations scale through strong documentation and continuous improvement. This position is 100% remote.

Responsibilities

• Reporting & Business Rhythm:
  • Produce recurring PS operational reporting (scorecards, capacity/utilization, delivery health).
  • Facilitate weekly/monthly operating cadences with PS leadership and leads.
• Resource Planning & Staffing Support:
  • Coordinate project staffing workflows.
  • Maintain allocation plans.
  • Support recurring resourcing huddles and ad-hoc resourcing requests.
• Operational Execution:
  • Support consistent project setup and ongoing operational needs (onboarding, time entry hygiene, approvals/locks, PTO tracking, meeting logistics, escalations cadence).
• Process & Documentation:
  • Maintain SOPs, checklists, and internal documentation.
  • Identify and implement workflow improvements to reduce manual effort and increase consistency.
• Cross-Functional Coordination:
  • Partner with PS leadership, PMO, Finance, IT, and tooling owners to ensure clean handoffs, accurate data, and timely resolution of operational issues.
• Partner Operations Support:
  • Assist with partner onboarding/offboarding workflows and operational coordination (documentation, access requests, compliance steps, and utilization/time audit support as needed).

Qualifications

• Experience in Professional Services Operations, Resource Planning, PMO operations, or a similar role supporting a delivery organization.
• Strong reporting and analytical skills; able to translate operational data into actionable insights.
• Working knowledge of resource planning, project staffing, and operational cadence management.
• Strong process discipline and documentation habits (SOPs, checklists, repeatable workflows).
• Comfortable coordinating across multiple stakeholders and handling competing priorities.
• Familiarity with PSA/project management tools and systems (tool-agnostic; specific tools a plus).
• AWS Cloud Practitioner Certification (required within 1 year of hire).

Use of Artificial Intelligence (AI)

Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices.

Company Description

Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.

Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.