Genea

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Project Manager – Implementations

Project ManagerProject ManagerFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$90K - $110K / year

Bachelor Degree4 yrs expEnglishPMP

Job Description

• Lead end-to-end implementation projects across the Genea Security product line • Serve as the primary point of contact for all implementation activities and project-related requests • Act as a liaison between customers, vendors, and internal teams to coordinate project requirements • Develop a deep understanding of each customer’s goals, environment, and project scope • Own project timelines, deliverables, and status trackers • Set and manage customer expectations while escalating issues as needed • Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders • Proactively manage project tasks and milestones, keeping leadership informed of progress • Maintain a detailed risk and issues log and develop mitigation strategies • Establish a strong understanding of Genea’s security product and features to effectively assist and train end users • Identify process or system gaps and drive effective, corrective solutions • Respond to customer inquiries via phone, email, or chat in a timely manner • Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively • Represent the department in internal meetings and cross-functional discussions • Perform other related duties as assigned

Job Requirements

  • Bachelor’s Degree required
  • 4+ years of relevant experience
  • Experience in the physical access control industry strongly preferred
  • Experience in commercial real estate (CRE) or in adjacent roles supporting property management teams is strongly preferred
  • Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings
  • PMP or similar certification strongly preferred
  • Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat
  • Excellent written and verbal communication skills
  • Strong customer service mindset and desire to help others succeed
  • Demonstrated ability to build and maintain strong customer relationships
  • High attention to detail and strong analytical/problem-solving skills
  • Ability to thrive in a high-growth, fast-paced technology environment
  • Self-starter with the ability to work independently, including in remote settings

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts (FSA)
  • Life insurance
  • Accidental death and dismemberment (AD&D) insurance
  • Long-term disability (LTD) coverage
  • Paid time off (PTO)
  • 401(k) retirement savings plan

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