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Role Description

The Director of Supplier Quality is a senior leader responsible for establishing and executing a comprehensive supplier quality strategy across internal manufacturing sites and external suppliers, including CMOs. This role ensures that suppliers supporting cosmetics, consumables, OTC products, and Class I and Class II medical devices consistently meet quality, regulatory, and performance expectations.

This role serves as a key partner to Quality Operations, Regulatory Affairs, Supply Chain, Manufacturing, R&D, and Procurement, driving supplier risk management, qualification, oversight, and continuous improvement in regulated environments.

What you’ll do:

• Develop and implement a global supplier quality strategy aligned with business growth, regulatory requirements, and product lifecycle needs.
• Build, lead, and develop a high-performing Supplier Quality organization.
• Refine supplier segmentation, risk classification, and control models appropriate for cosmetics, OTC products, consumables, and Class I and Class II medical devices.
• Review and refine supplier quality policies, SOPs, and governance frameworks to ensure consistent execution across regions.
• Lead supplier and CMO qualification, onboarding, and ongoing monitoring activities.
• Support technology transfers, scale-up activities, supplier changes, and process validations while ensuring regulatory and quality readiness.
• Lead supplier quality activities for white label and private label projects, including supplier qualification, risk assessments, audits, and ongoing oversight.
• Own supplier audits (remote and on-site), including planning, execution, reporting, and SCAR oversight.
• Support regulatory inspections and audits involving suppliers and CMOs and White Label Partners.
• Ensure supplier performance metrics are defined, tracked, and used to drive corrective and preventive actions.
• Drive digitization and standardization of supplier quality processes and metrics.
• Collaborate with right partners on supplier quality issues including nonconformances, deviations, complaints, and escalations.
• Provide supplier quality oversight supporting internal manufacturing and CMOs producing cosmetics, consumables, OTC products, and Class I and Class II medical devices, White Label devices.
• Partner with Manufacturing and Quality Operations to resolve supplier-related manufacturing issues impacting yield, throughput, or compliance.
• Ensure supplier quality activities comply with applicable regulations and standards (e.g., FDA QSR/QMSR, ISO 13485, cosmetic GMPs, OTC GMPs).
• Identify, assess, and mitigate supplier risks impacting quality, compliance, and continuity of supply and provide clear visibility of supplier quality risk and mitigation strategies to executive leadership.
• Collaborate with Supply Chain on development of contingency plans, alternate sourcing strategies, and remediation plans for high-risk suppliers.
• Ensure effective use of QMS and ERP systems for supplier records, audits, SCARS, and material traceability and lead continuous improvement initiatives to strengthen supplier quality capability, reliability, and compliance.
• Serve as a trusted advisor to cross-functional leaders on supplier-related quality and compliance risks and influence decision-making with clear, data-driven recommendations balancing quality, risk, cost, and speed.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in engineering, Life Sciences, Quality, or related field (advanced degree preferred).
• 10+ years of progressive quality and/or supplier quality leadership experience in regulated industries.
• Direct experience supporting cosmetics, consumables, OTC products, and Class I and Class II medical devices.
• Proven experience managing global suppliers, CMOs, and white label partners in regulated manufacturing environments.
• Proven experience in manufacturing and Quality Operations for cosmetic, OTC, Class I, Class II, and White Label Device.

Benefits

• Base Pay: $140,000 - $165,000 per year + bonus.
• Medical insurance, dental insurance, vision insurance.
• FSAs, HSAs, accident insurance, pet insurance.
• Company-paid life and AD&D insurance.
• Company-paid long-term and short-term disability insurance.
• 401(k) with employer match.
• Paid time off (PTO) and paid holidays.