Operations Manager
Location
United States
Posted
4 days ago
Salary
Not specified
Job Description
Role Description
The Operations Manager is responsible for maintaining and improving the systems, workflows, and data that support our SaaS platform. This role focuses on technical operations, workflow creation, data integrity, integration management, and cross-departmental efficiency.
- Manage day-to-day operations of HubSpot, Stripe, 90.io, and internal tools
- Oversee integrations and ensure accurate data flow across systems
- Troubleshoot system issues and collaborate with Dev on technical updates
- Test product releases and validate workflow or data impacts
- Onboard the newest team members into platforms and provide them with relevant access and training on how to manage the software
- Perform regular audits of CRM (Hubspot)
- Maintain clean and accurate data within HubSpot
- Resolve discrepancies through structured investigation and documentation
- Build internal workflows, SOPs, automation rules, and checklists
- Identify inefficiencies and create improvements to reduce manual work
- Document updated processes and operational guides
- Improve workflows and data accuracy
- Provide technical assistance to team members
- Configure system settings, workflows, or fields when needed
- Assist teams with operational questions related to data or processes
- Track recurring issues and identify operational solutions
- Create templates, dashboards, and tools for team efficiency
- Build long-term systems that reduce friction and improve accuracy
Qualifications
- 3+ years of experience in operations, systems management, or SaaS administration
- Strong technical aptitude
- 2 years of experience with HubSpot CRM required, HubSpot Certification strongly preferred
- Excellent organizational and problem-solving skills
- Strong communication and documentation abilities
- Comfortable working cross-functionally in a remote environment
- Bonus Qualifications: Experience with the Entrepreneurial Operating System (EOS) and/or Stripe Certification is a plus
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Health Insurance available after 30 days
- Remote, work from home
Job Requirements
- 3+ years of experience in operations, systems management, or SaaS administration
- Strong technical aptitude
- 2 years of experience with HubSpot CRM required, HubSpot Certification strongly preferred
- Excellent organizational and problem-solving skills
- Strong communication and documentation abilities
- Comfortable working cross-functionally in a remote environment
- Bonus Qualifications: Experience with the Entrepreneurial Operating System (EOS) and/or Stripe Certification is a plus
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Health Insurance available after 30 days
- Remote, work from home
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