Genesis Call Center, LLC

The fastest growing telecommute call center delivering first-class customer care.

Customer Support Representative – Phone Support

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Kentucky

Posted

5 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment • This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential

Job Requirements

  • High school diploma or GED
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
  • Ability to follow detailed processes and meet performance expectations
  • Strong communication and active listening skills
  • Comfortable navigating computer applications and web-based tools
  • Ability to work independently and remain accountable to schedules
  • Preferred: Prior call center or customer service experience
  • Bilingual (Spanish/English) preferred but not required
  • Familiarity with phone-based or computer-based support environments

Benefits

  • Flexible scheduling options after certification
  • Paid training following successful client certification
  • W2 employment structure with payroll, protections, and stability
  • Paid time off and optional supplemental insurance (Aflac)
  • Household telehealth access through MDLive
  • Access to performance-based incentives
  • Career advancement pathways into support, QA, and leadership roles

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