• Provide Tier 3 support for complex infrastructure and application-related incidents • Monitor system health, performance metrics, application logs, and infrastructure telemetry • Troubleshoot and resolve production issues across AWS infrastructure and Drupal-based platforms • Support AWS cloud services including compute, storage, networking, and security components • Investigate and diagnose performance bottlenecks, resource constraints, and configuration issues • Support CI/CD pipeline operations and troubleshoot deployment or release failures • Perform root cause analysis for recurring incidents and implement preventive measures • Coordinate incident response and resolution with development, DevSecOps, security, and infrastructure teams • Execute routine maintenance tasks including patching, scaling, backups, and system updates • Support deployment activities and release verification in production environments • Manage user support tickets and ensure timely resolution within SLA requirements • Maintain and update technical documentation for operational procedures and known issues • Implement and maintain monitoring alerts, logging, and automated health checks • Support disaster recovery testing and business continuity planning • Ensure compliance with federal security requirements and audit controls • Interface with federal stakeholders on operational status, issue escalation, and resolution • Collaborate with AWS support and third-party vendors for escalated technical issues