• Analyze and document complex business and technical requirements for system enhancements • Serve as the primary point of contact between end users, federal stakeholders, and the development team • Facilitate requirements gathering workshops, stakeholder interviews, and user feedback sessions • Translate business needs into detailed functional and non-functional requirements • Develop user stories, acceptance criteria, process flows, and workflow documentation • Gather, synthesize, and prioritize customer feedback from multiple sources and stakeholder groups • Conduct gap analysis between current system capabilities and future state requirements • Trace requirements through design, development, testing, and deployment phases • Document customer needs, issues, and enhancement requests in actionable formats • Collaborate with technical architects and developers to ensure feasibility of proposed solutions • Support backlog refinement and provide ongoing clarification on requirements • Coordinate and support user acceptance testing and stakeholder validation activities • Track and communicate the status of customer requests, enhancements, and development initiatives • Identify trends and patterns in user feedback to inform roadmap and prioritization decisions • Develop and maintain customer-facing documentation, FAQs, and knowledge base materials • Support change management initiatives and adoption activities • Ensure requirements and customer needs align with federal compliance, security, and accessibility standards • Interface regularly with federal stakeholders to communicate progress, risks, and outcomes