Acumatica
Acumatica Cloud ERP | Connected Business. Delivered.
Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2008H1B No SponsorCompany SiteLinkedIn
Location
Washington
Posted
3 days ago
Salary
$110K - $130K / year
Bachelor Degree5 yrs expEnglishERP
Job Description
• Develop and Lead the CSM Team
• Drive Retention & Expansion
• Partner Enablement & Accountability
• Customer Health & Risk Management
• Cross-Functional Collaboration
• Lead resolution of complex customer and partner escalations
Job Requirements
- 5+ years of Customer Success experience
- 3+ years in a leadership role
- Proven track record of managing and scaling CSM teams in a SaaS or subscription-based environment
- ERP experience preferred but not required
- Strong technical and product acumen
- Experience in a Partner/Channel Model
- Direct experience owning or materially influencing renewal, churn, and expansion metrics
- Experience supporting and influencing customer success programs, playbooks, health scoring models, and performance metrics
Benefits
- Healthcare benefits (medical, dental and vision insurance for you and your dependents)
- Employer paid Short-term/Long-term Disability and Basic life insurance
- 401(k) plan and company match
- PTO
