• Review and respond to sensitive content escalations in our queues, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos, and other objectionable and/or disturbing content. • Investigate complex cases to develop a detailed understanding of how abuse is occurring and attribute it to the person(s), and/or network(s) responsible, in order to prepare high-quality written reports, for both internal and external audiences, including NGOs and law enforcement agencies • Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence • Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content • Work collaboratively in responding to sensitive issues, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues • Respond to users experiencing safety-related or high harm issues and empathetically address their concerns • Identify effective strategies to prevent or disrupt abuse at scale and work collaboratively with other internal teams, including Policy, Product, Engineering and Legal to effect those strategies • Create, maintain, and develop internal resources around contemporary subject matter expertise, workflows and process updates • Mentor and guide junior team members in the execution of their duties, including delivering internal training