• Own the Salesforce support queue (~10 requests/day), triaging issues with clear communication and fast resolution. • Ensure SLAs are consistently met (same-day acknowledgment; 1–2 business day resolution for standard requests). • Identify recurring issues and implement root-cause fixes to reduce ticket volume over time. • Set intake, prioritization, and service standards that create clarity and predictability for stakeholders. • Manage and develop one Revenue Operations team member, providing clear priorities, coaching, and performance feedback. • Allocate workload effectively across support, projects, and optimization work. • Raise the execution bar by reinforcing quality standards, documentation discipline, and stakeholder communication best practices. • Create growth opportunities and skill development plans to build long-term capability within the function. • Configure and optimize Salesforce (Flows, automation, validation rules, layouts, queues/routing, permission sets, reports, dashboards). • Ensure data integrity and scalable process design across core objects (Lead, Account, Contact, Opportunity). • Support rollout and optimization of Service Cloud functionality. • Translate business needs into durable, scalable technical solutions. • Run a lightweight, predictable release process (testing, UAT coordination, deployments, change logs, release notes). • Build stakeholder trust through transparent communication and structured change management. • Balance speed with governance to protect data integrity and system stability. • Troubleshoot cross-system workflow issues across HubSpot, Gong, Orum, 6sense, CallRail, Chili Piper, and RingLead. • Partner with Operations teams where Dynamics remains a system of record. • Collaborate on integrations and workflows across Ordway (billing) and Planhat (Customer Success). • Proactively identify opportunities to improve forecasting accuracy, pipeline visibility, and workflow efficiency.