• Create and execute SQL scripts and stored procedures to perform manual updates to customer databases as required • Provide support to customers and/or end users via telephone and email (as required) to troubleshoot issues and identiy root causes • Troubleshoot technical issues reported by Suvoda’s Customer Care Specialists and provide guidance • Collaborate with the services delivery teams to identify optimal solutions • Excellent understanding of the technical aspects of the system • Remain up to date with understanding new functionality introduced by core system releases • Investigate critical and urgent issues in a timely manner • Ability to pool various reports from the DB as required • Provide input on current support processes and suggest improvements • Perform other related duties as required