JetBrains
Make it happen. With Code.
Enterprise Customer Success Engineer – Post-Sales
Location
California + 1 moreAll locations: California, New Jersey
Posted
14 hours ago
Salary
Not specified
English
Job Description
• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding and assisting with architecture.
• Manage the technical relationships for a portfolio of accounts and implement account strategies.
• Be the customers’ advocate within JetBrains, representing them to Support and Product Engineering teams.
• Recommend product enhancements based on customer feedback.
• Help product teams present and evaluate new product ideas to the customers in your portfolio.
• Act as a trusted technical advisor to customers, staying updated on technology trends.
• Work with Sales to facilitate account expansions by developing account plans.
Job Requirements
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
- Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
- Hands-on knowledge of AI/LLMs in the field of software development.
- A passion for continually improving the customer experience.
- Strong verbal and written communication skills in English and the local language of your office.
- Exceptional presentation skills for demonstrating JetBrains products to customers.
- The ability to quickly identify and address technical and business challenges related to software development tooling.
- The ability to convey technical concepts to customers of all technical backgrounds.
- Comfort in a fast-paced and dynamic working environment.
- Experience working in or with large software development teams.
- A collaborative and team-focused mentality, with a willingness to take initiative.
- Self-direction and resourcefulness.
- The ability to travel approximately 25% of the time.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Paid time off
