• Acts as the key point of contact for the department to support the many and varied initiatives they may participate in • Leads medium to large initiatives to define business need, articulate business value, process requirements, research, recommend appropriate solutions, and implementation • Understands options, risks, upstream and downstream business impact of proposed solutions to communicate recommendations for to upline leaders • Support and/or develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients • Understands priorities and aligns work accordingly – often balancing multiple tasks and multiple priorities at once • Develops and maintains end-to-end process knowledge of their assigned functional areas, including, process design, and process performance • Supports in the development of change management material and activities to support new processes and procedures • Influence without authority through explanation of facts, policies, and practices • Develops and maintains processes and processing documents assuring compliance with regulatory requirements • Inform Business Leaders, Operations Team Lead(s), and Individual Contributors of process and/or documentation changes • Lead/coordinates the completion of regulatory, tax, compliance, and audit reviews • Establishes and executes controls that support their assigned functional areas • Provide work direction/mentorship to Associate Business Process Experts and/or manage processes/programs • Developing recommendations for implementing best practices for complex business processes • Determining which of the possible solutions is most appropriate for the situation (accounting for various factors) • Interpret and explain data or information to deliver messages to the audiences not knowledgeable in the subject matter