• Answering customer inquiries and providing product information • Assisting with product selection and recommending alternative options • Resolving customer complaints and issues in a timely manner • Maintaining positive relationships with customers to ensure satisfaction and retention • Assisting sales team with administrative tasks and follow-ups • Creating and maintaining customer accounts in the system • Managing customer orders and ensuring timely delivery • Providing support for sales promotions and special offers • Accurately entering customer and order information into the system • Updating and maintaining customer and product databases • Ensuring data integrity and consistency in all entries • Generating reports and analyzing data for sales and inventory purposes • Processing customer orders and verifying accuracy of information • Coordinating with warehouse and shipping departments to fulfill orders • Tracking and monitoring order status to ensure timely delivery • Resolving any issues or delays related to order processing • Maintaining accurate inventory records and tracking stock levels • Monitoring and reporting on inventory levels to sales and management teams • Assisting with inventory counts and audits • Identifying and addressing any discrepancies or issues with inventory levels • Compiling and analyzing sales data to generate reports for management • Maintaining accurate records of customer interactions and transactions • Documenting any changes or updates to customer accounts or orders • Providing regular updates and communication to sales and management teams • Collaborating with various departments, such as sales, marketing, and logistics • Communicating any issues or concerns with orders or inventory to relevant teams • Coordinating with external vendors and suppliers for product availability and delivery • Responding to and resolving any customer or internal inquiries in a timely manner.