• Provide implementation project leadership, organize, and lead team through complex, multidisciplinary projects. • May be involved in larger projects under supervision of Senior Program Manager. • Manage Service Delivery including scope, resources and timelines • Collaborate with customers to identify, communicate and manage engagement risks. • Manage all engagements within predefined performance targets including customer satisfaction and profitability. • Analyze project forecast, timeline, budget, reports, and metrics to ensure project deliverables. • Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis. • Present to a variety of audiences and varied settings. • Support select sales activities and presentations as the subject matter expert.