• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly • Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering • Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement • Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort • Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio • Be your customer’s champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts • Take initiative in adopting organizational changes and sharing progress/impact with the team • Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty • Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements • Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers