• We are passionate about our clients having a great experience and this also applies to our team and our future team members. • Building a remarkable team is a top-level company priority. • A COBRA Account Manager – Team Leader is primarily responsible for managing a team of COBRA Account Managers and serves as the primary liaison for our COBRA & Direct Billing only clients. • This position serves as a dedicated COBRA Account Manager by communicating, educating, and working with their respective clients daily. • This position is responsible for managing their team’s performance and ensuring satisfaction with services delivered to clients within their team. • The COBRA Account Manager - Team Leader works closely with Account Management, Shared Services, and Quality Assurance teams and reports to the COBRA Manager. • Ensure all notifications, such as General and Election Notices, are sent within federal timelines (typically 14 to 44 days depending on the event). • Lead, mentor and train the COBRA team, fostering a culture of accountability and continuous process improvement. • Act as the primary point of contact for employer groups, timely resolving complex escalations and coordinating the annual COBRA plan renewal process. • Monitor performance metrics on a regular basis to assess whether team members are meeting expectations. • Develop strategies to ensure individual and team goals are met. • Prepare for and execute seasonal activities such as open enrollment.