• Implement and deliver on project scopes while working closely with the project management team • Interact with clients using professionalism and promptness • Jointly solve problems through collaboration with team members. • Must provide quality customer service skills in all forms of communication. • Collaborate with other technicians on escalated customer support requests • Document resolutions and build knowledge base articles • Take proactive measures on incidents to help prevent further issues • Troubleshoot advanced problems with a high-level overview of client environments • Engage in continued certification training to improve their skillset.