The Voice of Patient Engagement
Operations Supervisor, 3rd Party Collections
Location
Alabama + 24 moreAll locations: Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Montana, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, Maryland, Michigan, Minnesota, Mississippi, Missouri, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin
Posted
5 days ago
Salary
Not specified
Job Description
Job Requirements
- 2+ years’ experience acting as Team Lead or Supervisor in a Call Center or Customer Service function where contact with the public was a part of daily duties
- Knowledge/experience of collections, medical terminology, patient billing, healthcare insurance and/or healthcare administration
- Previous experience overseeing others, including duties such as: performance management, handling disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training
- Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
- Ability to enter and update data on company and client systems in an accurate, timely manner
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills
- The ability to work on multiple tasks simultaneously
- Articulate written and verbal communication skills
- Focus upon customer service and deliverables
- Significant attention to detail.
Benefits
- Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
- Paid time off starting at 90 days and annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
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