• Develop and manage project plans that meet client objectives and allow us to delight clients, delivering projects on-time and on-budget • Provide leadership to delivery teams (e.g., building the team, motivating team members, delegating work, monitoring performance) through project go-live and transition it seamlessly to support mode • Track progress of each project against scope, goals, budgets, timelines, etc. • Prepare all project-related reports such as project status, resource utilization, and risk reports • Facilitate weekly team meetings to review the status of projects and disseminate regular stakeholder updates on a regular cadence • Proactively identify risks, and develop and execute action plans to mitigate those risks bringing them to swift resolution • Define and facilitate communication of policies, procedures, and initiatives to ensure consistency across customers and projects • Continually refine, implement, and improve delivery methodologies that help ensure a positive client experience • Coordinate the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the client • Actively build and foster client relationships that result in additional work and/or referenceability • Anticipate details of future projects by communicating directly with clients and staying informed of relevant trends and industry news • Identify lessons learned and share those across our internal organization to help us get stronger from the inside, out