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Role Description

Exterro is currently seeking a highly motivated, organized, and customer-centric Solutions Engineer. In this role, you will be responsible for driving the revenue of the Exterro platform through both direct customer engagement and with channel partners.

• Work closely with our Sales team, Channel team, partners, and customers to understand their technical and business challenges.
• Position our portfolio to address customer needs and opportunities.
• Educate customers, partners, and prospects as to the capabilities and advantages of the Exterro platform through demonstrations, presentations, and technical sessions.
• Assist sales in the advancement and closure of qualified opportunities by evaluating and communicating customer goals and technical requirements.
• Develop and maintain a thorough understanding of the use cases, capabilities, and features of Exterro products and solutions.
• Provide responses for formal and informal product/technical requests as needed.
• Collaborate with the Product Management and Marketing teams on a regular basis to provide information based on customer and industry interactions.
• Participate at conferences, trade shows, and other events.
• Participate in organizational efforts for growth, efficiency, and general improvement.
• Develop positive working relationships with customers and partners to support successful customer outcomes.
• Plan and execute successful Proof of Concept/Proof of Value activities.
• Join/follow relevant user groups, communities, etc. to stay abreast of industry developments.

Qualifications

• Experience in a technical or product-related customer-facing role (consultant, support engineer, etc.).
• 3+ years of Cybersecurity, IT, or Digital Forensics experience.
• Bachelor’s degree or relevant industry experience required.
• Good presentation, verbal and written communication skills.
• Ability to work effectively in a remote environment.
• Availability to travel 30-50% of the time.

Requirements

• Technical background with significant exposure to foundational technologies such as cloud platforms, SaaS services, encryption, APIs, networking, AI, data architecture, etc.
• Experience managing, configuring, and performing light troubleshooting Exterro FTK (or similar) solutions.

Preferred Skills

• Relevant Certifications, such as ACE, CISSP, CFCE, CHFI, CIPP, CIPM, ACEDS, EnCE.
• An action-oriented individual with a very strong initiative.
• Be a highly motivated, strong team player who is open to new ideas.

Benefits

• Impact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.
• Growth Opportunity: Join a rapidly growing organization where there is room for learning, development and upward mobility.
• Culture: Work in an innovative, inclusive, and collaborative environment, where your contributions are valued, and your professional development is supported.