We are seeking a Customer Service Representative to handle a high volume of inbound customer interactions, primarily focused on payment calls, product inquiries, and order support. This role requires strong communication skills, comfort discussing products and payments, and the ability to calmly guide customers through renewal and warranty‑related questions.

This position is ideal for someone with call center experience who can think on their feet, manage shifting priorities, and balance customer service with light sales and retention conversations.

Key Responsibilities

• Handle inbound customer calls related to payments, product questions, delivery status, reorders, and new sales
• Explain auto‑renewal and warranty processes clearly and professionally to customers
• Address customer concerns related to renewals, account updates, and shipment timing
• Manage calls from confused or upset customers with empathy, patience, and effective communication
• Confidently discuss products and attempt to make a sale when appropriate
• Accurately document all customer interactions and case notes in internal systems
• Handle approximately 90% phone support and 10% email support
• Navigate multiple systems and databases while on active calls
• Collaborate with team members while remaining self‑sufficient in day‑to‑day work
• Adapt quickly as priorities shift and move seamlessly between tasks

Required Experience & Skills (Must Haves)

• Previous customer service or call center experience, preferably in a smaller organization with broad responsibilities
• Strong verbal and written communication skills
• Ability to handle payment calls, sales calls, retention calls, and general service inquiries
• Comfort explaining policies and processes to customers in clear, simple terms
• Strong computer skills with the ability to work across multiple systems
• Ability to learn new training quickly and apply it in real‑time
• Comfortable with upselling and cross‑selling when appropriate
• Ability to remain calm and professional in challenging customer situations
• Strong attention to detail and documentation skills

Nice to Have

• Experience in retention or escalation support
• Salesforce or CRM experience
• Sales experience
• Data entry experience

Core Competencies

• Excellent customer service and phone etiquette
• Strong problem‑solving skills and ability to think creatively
• Ability to manage emotional or confused customers effectively
• Team‑oriented mindset with the ability to work independently
• Flexibility and adaptability in a fast‑changing environment

Work Environment & Schedule

• Workplace Type: Remote
• Eligible States: AZ, CO, CT, FL, IN, KS, MO, NC, NY, OH, OK, PA, SC, TX, WA, WV, NV, SD, TN, MI, GA, IL
• Shift Coverage:
  • Operating hours: 5:00 AM – 4:00 PM PST
• Seeking two team members to split coverage:
  • Opening shift: 5:00 AM PST start
  • Later shift: 7:00 AM PST start
  • Must be flexible to adjust schedules based on business needs

Business Impact

• Supports a direct‑to‑dealer sales model
• Plays a critical role in customer satisfaction during periods of rapid growth
• Contributes to year‑over‑year business expansion through effective service and communication

Job Type & Location

This is a Contract to Hire position based out of Mountlake Terrace, WA.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 13, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.