• Increase the number of new patients filling at Shields partner pharmacies • Lead, coach, and develop a high-performing outreach team • Build scalable processes to launch and optimize patient outreach programs across new health systems • Develop new strategies for sourcing and onboarding patients (e.g., waterfall expansion, direct campaigns, MSOT opportunities, QA, clinic launches) • Monitor performance metrics and support supervisors in achieving enrollment, engagement, productivity, and QA goals • Collaborate with regional teams, in-clinic resources, TRX, and analytics to refine workflows, reporting, and operational capabilities • Use creative approaches (A/B testing, messaging optimization, value storytelling) to enhance patient engagement • Ensure compliance standards are maintained across all outreach activities • Foster a positive, collaborative, high‑energy team culture