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Role Description

We are seeking a Virtual Assistant with front desk and medical billing experience. This role focuses primarily on patient billing, payment follow-ups, and collections, while also providing front desk support. The ideal candidate must be comfortable appearing on frequent video calls with the client and communicating professionally with patients.

• Prepare and send billing statements to patients
• Follow up with patients regarding outstanding balances and collect payments
• Respond to patient billing inquiries and update account information
• Provide front desk support, including answering calls and scheduling appointments
• Maintain accurate billing and patient records
• Communicate regularly with the client via video calls regarding billing updates

Qualifications

• Bilingual in English and Spanish with excellent written and verbal communication skills
• At least 1 year of experience in U.S. medical collections is a must
• At least 1 year of front desk experience in a U.S.-based medical practice is required
• Experience handling medical-legal cases highly preferred

Requirements

• This is a full-time contractor position (40 hours per week)
• Pay rate of $7 – $8 per hour depending on skillset and experience
• Schedule is Monday through Friday, from 9 AM to 5 PM PST