• Managing a diverse portfolio of Calendly’s largest accounts ($40k + ARR) leading with strategic plans that ensure adoption, retention, and long-term growth. • Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders. • Delivering a white-glove experience by proactively identifying & mitigating risk and opportunities, fostering executive engagement, and building long-term roadmaps that demonstrate measurable ROI. • Acting as a strategic partner by aligning Calendly’s product with customer business objectives, leveraging advanced configurations, integrations, and use cases. • Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction. • Playing a leadership role in CS operations by contributing to process evolution, playbook development, and CS-wide initiatives. • Confidently representing Customer Success across internal and external forums; building trust and alignment through strong communication and strategic thinking.