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Role Description

This position is responsible for planning, executing, and overseeing the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including small to mid-size multi-site locations in both the private and public sectors.

• Design, implement, test, and document functionality based on customer business requirements and workflows
• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues
• Set appropriate customer expectations
• Ensure timely and effective customer service expectations are always met and/or exceeded
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams
• Proven professional experience with both client/server and cloud based (SaaS) applications and services
• Proven professional experience with regulatory compliance and requirements including HIPAA
• Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations
• Recognize and provide input into process improvement
• May participate in special projects or other duties as assigned
• Responsible for working towards and assisting in the achievement of individual, team, department, and company goals

Qualifications

• Typically, 2 to 4 years of related professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• Basic understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility

Requirements

• Clinical experience in Dental preferred

Benefits

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential
• Competitive compensation
• Excellent benefits package including:
  • Medical, Dental and Vision Coverage
  • 401K Plan with Company Match
  • Paid Time Off (PTO)
  • Sick Leave (if applicable)
  • Paid Parental Leave
  • Short Term Disability
  • Income Protection
  • Work Life Assistance Program
  • Health Savings and Flexible Spending Accounts
  • Education Benefits
  • Worldwide Scholarship Program
  • Volunteer Opportunities
  • And more