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Role Description

This role involves designing and running a scalable Legal operating model that makes the team faster, not heavier. You will be the VP of Legal’s strategic and operational partner, translating company growth into systems, tools, and workflows that scale.

• Help develop, own, and continuously refine the legal department's operational strategy
• Assist with organizational design and capacity planning across the Legal team
• Design processes that are frictionless by default
• Define and drive the legal department's AI and technology roadmap
• Partner with engineering to build bespoke solutions for legal analytics
• Develop dashboards and metrics for the VP of Legal
• Build and maintain operational playbooks, SOPs, and the legal team's internal knowledge base
• Partner with the VP of Legal to own the executive reporting framework
• Build and maintain OKR tracking systems and reporting cadences
• Monitor OKR progress and recommend course corrections
• Translate legal activity and operational data into strategic narratives
• Identify work that should transfer to other departments
• Establish scalable intake processes and AI-powered self-service tools
• Lead change management efforts across Legal
• Serve as HighLevel's primary point of contact for third-party subpoenas
• Review subpoenas for scope, relevance, and legal sufficiency
• Coordinate collection and review of responsive information
• Own the administrative infrastructure for HighLevel's IP portfolio
• Manage the invention disclosure process
• Build and maintain a document taxonomy for IP records
• Serve as a core member of the Legal leadership team
• Manage a team of legal operations specialists
• Mentor and develop team members
• Serve as a force multiplier for the VP of Legal

Qualifications

• 12+ years in legal operations with a track record of building or scaling legal ops functions
• Experience leading AI, automation, or data-driven transformation initiatives
• Experience managing discovery processes, including third-party subpoenas
• Deep experience with legal technology platforms
• Strong technical fluency
• Experience owning or significantly contributing to legal department budgeting
• Philosophy of building lean, frictionless processes
• Experience managing and developing a legal operations team

Preferred Qualifications

• Experience in SaaS, technology, or marketing industries
• Familiarity with Ironclad or similar CLM platforms
• Hands-on experience with legal-specific AI tools
• Experience with IP portfolio administration
• MBA or other advanced business degree
• CLOC membership or other legal operations credentials

What We're Looking For

• Frictionless by instinct
• Sharp on build vs. buy
• AI-curious
• Self-starter
• Executor
• Technically curious
• Protective of customer data

Success Metrics

• VP of Legal is freed from day-to-day operational decision-making
• OKRs are clearly defined, tracked, and reported
• Third-party subpoenas are managed end-to-end without VP-level oversight
• Measurable efficiency improvements
• AI and automation initiatives deliver demonstrable ROI
• Cross-functional stakeholders handle routine legal-adjacent tasks independently
• IP portfolio records are accurately maintained and easily retrievable

Salary Range

The salary range for this position is $187,000 - $262,000 annually. (Bonus Pay included)

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information for compliance purposes.