Logistical & physical assistance for non-emergency medical transport
Dispatcher + Operations Admin
Location
United States
Posted
8 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
A growing plumbing company is seeking a reliable, proactive Dispatcher + Operations Admin to support daily service operations while strengthening internal organization systems. This role combines front-line dispatch responsibilities with operational improvement initiatives.
- Manage incoming calls and coordinate technicians
- Oversee inbox communications
- Build structure behind the scenes through organized trackers, workflow systems, and process documentation
Qualifications
- Excellent spoken and written English (C1 level or higher)
- Calm and professional under pressure
- Highly organized and structured thinker
- Comfortable building and optimizing Google Sheets independently
- Strong critical thinking skills
- Proactive self-starter who does not wait for direction
- Comfortable handling daily customer communication
- Seeking a stable, long-term role
- Available during US Central working hours
Requirements
- Speed in hiring is important
- Ready to commit long-term
Primary Responsibilities
-
Dispatch & Customer Communication
- Answer incoming calls professionally and calmly
- Schedule and dispatch service technicians efficiently
- Handle escalations with composure and sound judgment
- Send appointment confirmations and follow-ups
- Maintain daily inbox management (achieve zero inbox daily)
-
Job & Workflow Tracking
- Maintain accurate job tracking inside Google Sheets
- Ensure technician schedules and service updates are documented clearly
- Monitor job progress and flag issues proactively
-
Growth & Operational Responsibilities
- Build and improve structured Google Sheets trackers from scratch
- Create organized email triage systems
- Document processes and create internal SOPs
- Identify workflow inefficiencies and implement simple improvements
- Strengthen internal organization as the company scales
What Success Looks Like
- Calls are handled professionally and efficiently
- Technicians are dispatched smoothly with minimal confusion
- The inbox is consistently organized and up to date
- Internal tracking systems become cleaner and more structured
- Workflows improve over time due to your initiative
Job Requirements
- Excellent spoken and written English (C1 level or higher)
- Calm and professional under pressure
- Highly organized and structured thinker
- Comfortable building and optimizing Google Sheets independently
- Strong critical thinking skills
- Proactive self-starter who does not wait for direction
- Comfortable handling daily customer communication
- Seeking a stable, long-term role
- Available during US Central working hours
- Speed in hiring is important
- Ready to commit long-term
- Primary Responsibilities
- Dispatch & Customer Communication Answer incoming calls professionally and calmly Schedule and dispatch service technicians efficiently Handle escalations with composure and sound judgment Send appointment confirmations and follow-ups Maintain daily inbox management (achieve zero inbox daily)
- Answer incoming calls professionally and calmly
- Schedule and dispatch service technicians efficiently
- Handle escalations with composure and sound judgment
- Send appointment confirmations and follow-ups
- Maintain daily inbox management (achieve zero inbox daily)
- Job & Workflow Tracking Maintain accurate job tracking inside Google Sheets Ensure technician schedules and service updates are documented clearly Monitor job progress and flag issues proactively
- Maintain accurate job tracking inside Google Sheets
- Ensure technician schedules and service updates are documented clearly
- Monitor job progress and flag issues proactively
- Growth & Operational Responsibilities Build and improve structured Google Sheets trackers from scratch Create organized email triage systems Document processes and create internal SOPs Identify workflow inefficiencies and implement simple improvements Strengthen internal organization as the company scales
- Build and improve structured Google Sheets trackers from scratch
- Create organized email triage systems
- Document processes and create internal SOPs
- Identify workflow inefficiencies and implement simple improvements
- Strengthen internal organization as the company scales
- What Success Looks Like
- Calls are handled professionally and efficiently
- Technicians are dispatched smoothly with minimal confusion
- The inbox is consistently organized and up to date
- Internal tracking systems become cleaner and more structured
- Workflows improve over time due to your initiative
Related Guides
Related Categories
Related Job Pages
More Administrative Assistant Jobs
This role provides direct executive support to the Head of Company Ventures, focusing on strategically managing calendars, preparing executive briefing materials, and supporting extensive travel logistics. The coordinator will also drive operational excellence by managing team meeting cadence, coordinating key events, and supporting CRM and reporting tools.
Assistant Manager, Threat Management Unit
Navy Federal Credit UnionNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. FORTUNE 100 Best Companies to Work For® 2025 Yello and WayUp Top 100 Internship Programs Computerworld® Best Places to Work in IT Newsweek Most Loved Workplaces 2025 PEOPLE® Companies That Care Newsweek Most Trustworthy Companies in America Military Times 2025 Best for Vets Employers Best Companies for Latinos to Work for 2025 Forbes® 2025 America’s Best Large Employers Forbes® 2025 America's Best Employers for New Grads Forbes® 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent Award
This role manages and executes the development and operation of the Threat Management Unit (TMU) program focused on identifying, assessing, and mitigating threats to personnel, assets, and information. The manager applies various analytical methods, including intelligence analysis and fraud indicators, to enable proactive risk identification and investigative support.
This role supports a Processing Manager and the Processing team by keeping calendars, communication, training coordination, and reporting organized and running smoothly. You’ll help create structure and flow within the department through consistent tracking, clear announcements, ...
This role supports Client Legal Services attorneys by entering and managing data for legal documents such as pleadings, motions, and trial letters, while also being responsible for managing calendars and scheduling hearings and depositions.
