• Facilitates the development of business requirements for technical solutions by acting as a liaison between the business users, vendors and various technology groups • Works closely with business managers to gain in-depth understanding of business issues. • Identifies, analyzes, and translates business needs into functional specifications • Makes recommendations and proposes technical/non-technical solutions to solve business problems and meet business requirements • Works in an agile environment, Features and User Story method to scope out requirements with the Scrum team • Assist with system testing, release documentation and deployments • Provides references for users by writing and maintaining user documentation; providing help desk support; training users • Reviews business and system requirements with stakeholders (either in standups if Scrum or individually if not) and obtains approval to proceed • Serves on assigned projects and delivers required artifacts • Conducts root cause analysis and assesses risk and required escalation points • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats • Improves systems and processes by studying current practices and suggesting modifications • Recommends controls by identifying problems; writing improved procedures • Maintains system protocols by writing and updating procedures • Point of contact for business’ user acceptance testing (UAT). Tracking results, triaging defects • Contributes to team effort by accomplishing related results as needed