• Provide Staff-level technical configuration and, in some cases, programming as required. • Provide process, data and object modeling in a variety of application and database environments. • Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. • Provide technical architecture leadership, analysis, design, development, and enhancement. • Maintain Staff-level expertise and currency in industry leading contact center technologies. • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. • Develop costing proposals for projects, perform risk analysis, and manage change control. • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. • Conduct comprehensive cost/benefit analysis and prepare business cases for projects. • Present a professional image in conduct, attitude and attire. • Assist with the development of client information management standards and evaluation of technology trends. • Contribute to business area assessment, user needs analysis and business systems design. • Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects. • Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.