• Lead, mentor, and manage a small team of Sales Engineers, setting clear expectations, coaching on technical depth and customer engagement, and helping the team scale • Personally drive solution design and technical architecture for complex, high-impact prospects in a healthcare setting • Own and execute the technical pre-sales motion, from discovery through proof-of-concept and handoff to post-sale teams • Deliver and oversee technical demos and executive-level presentations to audiences ranging from engineers to C-suite stakeholders • Design and validate customer integrations with Zus APIs, healthcare data models, and interoperability standards • Act as the senior technical escalation point for complex integrations, edge cases, and customer challenges • Develop and standardize implementation patterns, reference architectures, and technical best practices • Partner with Product and Engineering to translate customer feedback into product improvements and roadmap input • Ensure a smooth, well-documented handoff from pre-sales to Customer Success and Implementation • Collaborate cross-functionally to improve go-to-market strategy, technical enablement, and sales effectiveness • Balance leadership with execution—jumping in wherever needed to help the team and the company move fast