• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. • Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence. • Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments. • Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components. • Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity. • Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads. • Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability. • Coordinate testing and validation of new hardware and software in production-like, real-world environments. • Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows. • Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence.