Xometry
Where Big Ideas Are Built
Case Manager III, Business Operations
Business OperationsBusiness OperationsFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn
Location
Maryland
Posted
5 days ago
Salary
Not specified
Bachelor Degree2 yrs expEnglishERP
Job Description
• Perform project management functions using our internal ERP system and integrated 3rd party software programs.
• On an exception basis, review and take appropriate actions to ensure individual orders are delivered to meet customer delivery and quality requirements.
• Working with internal subject matter technical experts, lead the problem-solving process for troubled orders to improve supplier relationships and quality.
• Understand supplier capabilities and execute supplier oversight activities, which may include phone and video assessments, management escalations, quality nonconformance reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve Issues.
• Provide excellent customer service by keeping customers updated on resolution of troubled orders.
• Document all project related activity within project management tools.
• Monitor daily supplier activity via various real time KPI performance reports.
• Manage customer relationships by communicating directly via Phone, Video and written communication.
• Manage supplier relationships by communication directly via Phone, Video, and written communication.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
Job Requirements
- A self-starter, who works independently, and can drive actions to completion.
- Strong organizational skills and the ability to work in a dynamic environment.
- Able to multitask, meet deadlines and support all supplier quality field activities.
- Strong communication skills (both oral and written) + ability to manage up and peer-to-peer.
- Bachelor Degree, with preference of Business, Supply Chain, Sciences or Engineering.
- A minimum of 2 years customer facing project management, preferably within an engineering or manufacturing or fast paced operations environment.
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings and inspection methods would be an asset.
- Capable of performing root cause analysis and identifying solutions to complex problems.
Benefits
- Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
