TeamSnap
Take the work out of play.™
Client Success Manager, Brand Solutions
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2009H1B No SponsorCompany SiteLinkedIn
Location
Alabama + 12 moreAll locations: Alabama, Alaska, District of Columbia, Hawaii, Iowa, Louisiana, Nebraska, New Mexico, Mississippi, Rhode Island, South Dakota, Virginia, West Virginia
Posted
39 days ago
Salary
$60K / year
Bachelor Degree2 yrs expEnglish
Job Description
• Manage 3-5 enterprise and key accounts and 5-10 mid-tier accounts and assist other CSMs with key on-site campaigns
• Contribute on-site trainings and announcements to regular CSM team meetings, All Hands, and other team calls
• Participate in and prep for team leads meeting
• Train new CSM team members on the on-site portions of the role
• Create and maintain team training resources (Guru cards, email templates, deck templates)
• Manage CSM Asana board and ensure on-site campaigns are tracking properly across the team
• Partner with AM team lead and Digital Team Lead on strategic initiatives and cross-team collaboration
• Partner with league operations team and leverage automation to streamline processes
• Track key on-site media metrics across campaigns and identify opportunities for improvements and upsells
• Partner with sales team and advise on feasibility of deals
• Monitor logo and revenue retention and work with team to achieve goals
Job Requirements
- Minimum of 2 years of experience in client success management, sponsorship management, project management, or similar role, with at least 1 year in a client-facing role at a publisher, brand, or agency
- Ability to leverage your background in display and onsite marketing/advertising, and curate thoughtful creative recommendations that inspire trust and belief in our TeamSnap product
- Expertise in analyzing and sharing insights on digital campaign metrics and the ability to use performance data to pinpoint trends
- Innate ability to build rapport and understand the needs of clients
- Strong attention to detail and ability to deliver creative business solutions
- Proven track record of managing successful advertising campaigns and maintaining high client satisfaction
- Analytical mindset with experience in using data to drive decision-making
- Proven adaptability and flexibility, with a history of fine-tuning approach to client needs
- Excellent communication and relationship-building skills
Benefits
- Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
- 100% premium coverage of medical/dental/vision for you and your family
- 401K to help you invest for the future
- $1,500 annual learning and development stipend
- Travel to fun locations for all-company meetings and team events
- Generous home office allowance to set you up for success
- TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
- A monthly stipend reimbursement for health & wellness and so much more!
