• The Sr. Quality Management Analyst leads, manages and analyzes all aspects of mid-level complex IT product/service to optimize organizations efficiency. • Responsible for providing technical analysis and testing of IT products with the goal of creating or enhancing a quality “user experience”. • Develop, maintain, and carry out procedures that ensure all information systems products and services meet minimum quality standards and end-user requirements. • Work with project teams to thoroughly test software to ensure proper operation and free of critical defects. • Adapt industry standard testing tools and techniques when possible and will develop, document, and execute test plans throughout the project life cycle. • Work in cross functional teams to resolve problems that occur because of testing and will regularly report progress on problem resolution to management. • Make recommendations for improvement as part of the product and service development processes.