• Serve as the lead incident coordinator for high-severity events, activating playbooks, declaring incident severity, and coordinating with functional leads to drive a structured response. • Define, operationalize, and document the end-to-end incident response lifecycle that aligns to FedRAMP High, IL5, and NIST 800-53 requirements. • Drive readiness activities by designing and facilitating cross-functional tabletop exercises, hands-on simulations exercises, incident response team training, and review of playbooks to validate response protocols. • Facilitate Root Cause Analysis by leading post-incident reviews using structured methodologies and documentation to separate root causes from contributing factors and drive business-wide corrective actions to closure. • Serve as the primary liaison between technical and business units by translating incident details into business impact assessments that drive informed decision-making for legal, compliance, and operational teams. • Bridge technical and operational responses by building communication paths between engineering, operations, legal, compliance, and customer facing teams to translate complex incidents into actionable updates for leadership. • Establish centralized reporting, dashboards, and KPIs to monitor response efficiency, trend analysis, and program maturity. • Manage and optimize incident response tools like ServiceNow, PagerDuty, and Jira to ensure.