• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. • Educate patients on the services offered by the Shields Specialty Pharmacy Program. • Protect Shields values by keeping information confidential. • Communicate with patients over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model. • Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids. • Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM). • Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training). • Perform other duties as assigned.