• Proactively coordinate medication refills including data entry and pharmacy claim adjudication • Make outbound patient refill phone calls and complete the patient refill request. • Answer, resolve and triage inbound inquiries. • Clarify prescription orders with pharmacist and/or clinician as appropriate. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Manage, organize, and update relevant data using database applications. • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. • Identify trends, resolves problems; recommend improvements; implement change. • Actively participate in process improvement initiatives. • Act as a value-added business partner to stakeholders throughout the organization. • Protect organization's value by keeping information confidential. • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations • Other duties and/or responsibilities may apply