Manager, Aftermarket Order Management
Location
Florida + 2 moreAll locations: Florida, North Carolina, Tennessee
Posted
2 days ago
Salary
$120K - $168K / year
Bachelor Degree3 yrs expEnglish
Job Description
• Drive customer on-time delivery metrics which are aligned with customer expectations.
• Drive cross-functional projects to enhance operational efficiency and customer satisfaction.
• Partner with Sales and Customer service to manage escalations and priorities, driving execution with Operations.
• Foster strong relationships to facilitate smooth communication between customers and internal stakeholders.
• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.
Job Requirements
- Bachelor’s degree
- 3+ years of experience in order management, customer fulfillment, supply chain management, or operations
- Must be able to stand for prolonged periods of time during an 8–10 hour shift to maintain production flow
- Ability to travel up to 25% of the time
- Must be eligible to work in the US without sponsorship now or in the future
- Masters degree (preferred)
- Strong analytical, and problem-solving skills, with a track record of driving process improvements and operational efficiencies
- Exceptional communication and interpersonal skills
- SAP experience
- Advanced degree or certification in supply chain management (e.g., APICS CPIM, CSCP)
- Experience working in a customer facing role
- Experience working with 3PL partners
Benefits
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
