AdaptHealth

Empowering patients to live their best lives

Referral Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

45 days ago

Salary

Not specified

High School2 yrs expEnglish

Job Description

• Answer all calls and emails in a timely manner • Actively listen to patients and handle stressful situations with compassion and empathy • Document all call information according to standard operating procedures • Apply sound problem-solving skills to address referral concerns and service issues

Job Requirements

  • High school diploma or equivalent required
  • Minimum of 1-2 years customer service experience, preferably in patient services, customer service, call center or referral services – preferably in a healthcare of DME setting
  • Ability to learn and utilize company software and tools
  • Documentation and record-keeping experience preferred

Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities

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