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Seasonal Tax Product Expert

TaxTaxFull TimeRemoteTeam 10,001+Since 2008H1B SponsorCompany SiteLinkedIn

Location

North Carolina + 1 moreAll locations: North Carolina, Texas

Posted

6 days ago

Salary

Not specified

High School1 yr expEnglish

Job Description

• Serve as a critical link between customer and software interface • Provide software guidance and technical troubleshooting • Enhance overall user experience • Identify software pain points and provide feedback to engineering teams

Job Requirements

  • 1–2 years of experience in customer service or technical support
  • Must be 'digitally native' and capable of managing multiple windows
  • Exceptional verbal and written communication skills
  • Comfortable on camera for video interactions
  • Problem-solving skills related to technical issues
  • Comfortable using communication tools like Slack or Microsoft Teams
  • Education: Minimum of a High School Diploma or GED; a Bachelor’s degree is considered a plus

Benefits

  • Competitive industry salaries
  • Comprehensive benefits packages
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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