• Consults with existing and potential clients to assess and understand equipment needs and systems requirements. • Provides expertise and support to sales teams to communicate products, services, and client needs. • Ensures that customer needs are met, which may include product modifications. • Proposes improved materials or products to customers and explains benefits of changes. • Provides support to customers and resolves problems with installed equipment. • Assists with research and development of new products. • Providing customers with step-by-step guidance to resolve technical problems. • Documenting error reports and monitoring performance metrics. • Performs other duties as assigned. • Provide technical training to distributors, agencies, and contractors. • Help develop training materials, such as PowerPoints, Instructions, Guides, and Video instructions content.