• Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment • Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction • Perform a variety of transactions, maintenance, and research requests with accuracy • Responsible for client relationship building and retention efforts utilizing processes, tools and training provided • Maintain a positive rapport with professionalism, and serve in an empathetic manner • Facilitate problem resolution by providing complete and accurate information • Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics • Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies • Perform other duties or accountabilities as assigned