• Contact healthcare facilities to verify past and upcoming member rides or claims, ensuring trip accuracy and compliance. • Identify and assess transportation provider fraud by utilizing SafeRide’s Jira fraud-tip system. • Monitor for emerging fraud patterns and high-profile cases and proactively communicate findings to management for further review and process improvement. • Utilize Excel to organize, track, and maintain ride verification and fraud investigation data with accuracy and consistency. • Leverage Amazon QuickSight to generate, analyze, and interpret reports that support fraud detection, operational insights, and performance tracking. • Coordinate with internal teams (e.g., Member Services) to match recurring ride patterns to efficient scheduling paths and reduce service gaps.